In our game presentation, the thing that wasn't conveyed properly was the objectives and the goals. Essentially, our problem was that our game had a bit of complexity in those areas. The objectives, or explicitly stated directives, heavily rely on the narrative of the game, which we didn't cover well. The premise of the game takes place in 3 acts, the first act is when he is a cop in training and his is wholly dedicated to the force. The objectives here are always for the police. In the second act, the player is an undercover officer. In this act he must make decisions to work with the mafia for the money or stick with his mission. These objectives offer the player the choice between two ends. In the final act, the players choices lead them to either becoming a better police officer or becoming a mob lord. One path is basically the heroes journey while the other is a dynamic shift to antihero. The objectives of the third act are based on your status and the choices made in the past.
The goals also reflect the choices of the player. After the narrative is over, the game becomes either about building a mob family or advancing in police rank. Both of these goals are totally up to the player at this point, they can extort businesses, bust crime lords who weren't in the initial family, upgrade weapons and do much more to further their own personal experience. What happens in the final act is largely up to the player, and which goals they wish to pursue.